12 Criteria For Evaluating Video Conferencing Software

video conferencing
Share this:

Video conferencing software has become a crucial tool for businesses, organizations, and individuals. Especially now that remote working and online learning continue to rise. With so many options available, it can be overwhelming to choose the right one for your needs.

In this blog post, we’ll discuss 12 criteria that you can use to evaluate. This will help you make an informed decision, so read on.


12 Criteria For Evaluating Video Conferencing Software Softlist.io

Making sure meetings go smoothly, it’s important that video conferencing software is easy to use. A user interface makes it easy for people to join the meeting and use features like screen sharing, recording, and virtual backgrounds. A design that is easy to understand makes it easier for new users to get started with the software without having to go through a lot of training.

Also, simple video conferencing software encourages team members to participate and work together. The technology makes it easy for people to share their screens, work together on documents, and take part in breakout sessions. This saves time and makes it easier for people to talk to each other. It also makes the workplace more productive.

Sound and Video Quality

Also, the quality of the video and sound can have a big effect on how a video conference goes overall. Low frame rates can cause the video to lag and freeze, which makes it hard to keep up with what’s going on. Low frame rates can cause the video to lag and freeze, making it hard to understand what’s being said. Poor video quality can lead to blurry or pixelated images. This is especially bad when sharing presentations or documents, because people may not be able to see the content clearly.

It’s also important that the audio is clear and consistent since background noise or interruptions can take away from the conversation and make it hard to communicate. Noise cancellation can help get rid of these distractions and make sure that everyone can hear each other clearly. Good audio and video quality can make a big difference in a video conference and make it easier to have productive and useful conversations.

Characteristics and Capabilities

12 Criteria For Evaluating Video Conferencing Software Softlist.io

Some video conferencing software has extra features like whiteboarding or AI-powered virtual assistants that can help with things like scheduling and taking notes. It is important to compare the features that different video conferencing solutions offer to find the one that will work best for your organization.

Also, the software should be able to support a large enough number of people on video calls or meeting. Some software also lets you host webinars or live events, which can help businesses that want to reach more people. To choose the best value video conferencing software for your organization, you need to look at its features and capabilities and compare them to your needs.


Compatibility and integration are two important things to think about when choosing video conferencing software. The software should work with different operating systems like Windows, Mac, and Linux, as well as mobile devices like iOS and Android. This makes it possible for users to join a video conference from any device, giving them more freedom and flexibility. Also, the software should work with different web browsers so that people can easily join the video conference room.

Integration with other productivity and communication tools is also important because it lets users streamline their workflow and work together better. Video conferencing software should be able to work with calendars, messaging apps, project management software, and platforms for sharing files. Users can now easily set up video meetings, talk to team members, share files, and work on projects together.

Privacy and Security

12 Criteria For Evaluating Video Conferencing Software Softlist.io

End-to-end encryption and data protection are important, but you also need secure authentication and access control in your video conferencing software. Options that can be added include two-factor authentication and the ability to limit access to certain users or domains. It’s also important to think about whether or not the software meets industry standards and rules, like GDPR or HIPAA, if they apply.

Some video conferencing software has features like meeting locks, waiting rooms, and the ability to remove or limit participants’ access during a call to make sure security and privacy are even better. It’s important to look at the security and privacy features of each software option to make sure it fits your organization’s needs.

Scalability and Flexibility

Scalability and flexibility are two important things to think about when choosing video conferencing software. Scalability makes sure that the software can handle more and more users as your business grows. It also makes sure that the software can handle webinars or events with a lot of people without lagging or crashing. Flexibility, on the other hand, makes it easy to change the software to meet the changing needs of your business. This means that you can add and remove users, change plans, and change features as needed. If you choose scalable and flexible video conferencing software, you can be sure that your communication needs will be met now and in the future.

Customer Support

12 Criteria For Evaluating Video Conferencing Software Softlist.io

Another important factor to consider when selecting video conferencing software is customer support. It is important to choose a solution with reliable customer service and support, as well as quick answers to any technical questions or problems. This can be done by phone, email, or live chat. 24 hours a day, seven days a week, as well as online resources such as user guides, tutorials, and forums. A good video conferencing program should also provide training and onboarding for new users to make sure they know how to use it well. Also, the service level agreements between you and the provider should be clear, so you know what to expect in terms of uptime and reliability.


When choosing video conferencing software, it’s important to think about how much it costs and if you can afford it. Many video conferencing software packages include both free and paid versions, with the paid version typically providing more advanced features and capabilities. But it’s important to compare the prices of both versions, including any extra fees for things like add-ons, storage, and usage.

Furthermore, consider the value that the software brings to your organization and whether the investment is worthwhile. It’s also important to think about how much the software costs, like if there are monthly or annual subscription fees, and if non-profits or educational institutions can get a discount.

Reliability and Availability

12 Criteria For Evaluating Video Conferencing Software Softlist.io

When choosing video conferencing software, it’s important to think about how reliable and available it is. The solution should have consistent and stable performance, as well as a high uptime and availability. Downtime or technical problems can cause significant disruptions in communication and productivity, resulting in frustration and potential business loss. To ensure optimal performance and stability, the software should also provide regular updates and maintenance. To ensure dependable service, it is also critical to consider the provider’s infrastructure and data center locations. You can reduce the risk of disruptions and maintain high-quality communication with your team and clients by selecting a video conferencing solution with a proven track record of reliability and uptime.

Personalization and Branding

The ability to include your company logo and other branding elements in your video conferences can help your attendees have a more professional and cohesive experience. This can also help to promote your brand and raise brand awareness.

Customization features, such as the ability to customize the interface and layout of your video conference, can also improve the user experience and make the software feel more personalized. This can also aid in creating a consistent experience across meetings or webinars.

User Administration and Management

12 Criteria For Evaluating Video Conferencing Software Softlist.io

The software should allow for the easy creation and management of user accounts, as well as the ability to assign different levels of permissions and access. This ensures that only authorized users can participate in video conferences and access sensitive data.

User Feedback and Reviews

User feedback and reviews, in addition to considering the software’s features and capabilities, can provide valuable insights into the software’s overall performance and user experience. This can assist you in making a more informed decision when selecting the best video conferencing solution for your needs.

Final thoughts

Choosing the right video conferencing application for your business or organization can be a critical decision. It can impact communication, collaboration, and productivity. It’s important to consider various factors. Careful consideration of the factors mentioned above can help you make an informed decision and choose a solution that meets your specific needs. Check out the best video conferencing software here.


What is end-to-end encryption and why is it important for video conferencing platforms?

End-to-end encryption is a security measure that ensures that data is encrypted and can only be accessed by the sender and receiver. It is important for video conferencing software because it protects confidential information shared during meetings and ensures that the conversations are private and secure.

What are some common features and capabilities of a video conferencing tool?

Common features and capabilities of video conferencing software include video and audio conferencing, screen sharing, chat and messaging, document collaboration, virtual backgrounds, polls and surveys, and breakout rooms for group collaboration.

How important is reliability and uptime in video conferencing tools?

Reliability and uptime are crucial for video conferencing software, as it ensures that meetings and webinars can run smoothly without any disruptions or technical issues. Downtime can cause significant disruptions and loss of productivity, which can negatively impact businesses and organizations.

What are some examples of productivity and communication tools that video conferencing systems should integrate with?

Project management, communication, time tracking, workflow and more. Zoom and Microsoft Teams offer these.

Share this:

Similar Posts

Affiliate Disclosure: Our website promotes software and productivity tools and may earn a commission through affiliate links at no extra cost to you. We only recommend products that we believe will benefit our readers. Thank you for your support.
Table of Contents